This Privacy Policy explains how we collect, use, disclose and safeguard the personal data you provide via the contact form on the website located at https://www.vetthing.co.uk (the "Site").
The data controller is:
AX VI ANI HOLDINGS UK LIMITED ("we", "us", "our")
Registered office: B1 Vantage Park, Old Gloucester Road, Hambrook, United Kingdom, BS16 1GW. Company number 16560884.
When you use the contact form, we may collect the following types of personal data:
First name / Last name
Email address
Telephone number (optional)
Message content (your enquiry)
IP address and date/time of submission (automatically, for technical/logging purposes)
We only collect the data you provide in the form (or that your device automatically provides to enable submission).
We will use your personal data for the following purposes:
To respond to your enquiry submitted via the form.
To provide you with information, support or follow-up relating to your enquiry.
To maintain a record of correspondence for our internal administrative, auditing and legal compliance purposes.
We will not use your information for marketing purposes (mailing lists, promotional contact) unless you explicitly consent to that separately.
We rely on the following legal bases for processing your personal data:
Consent: by submitting the form you are giving us your consent to process the information you provide for the purpose of responding to your enquiry.
Legitimate interests: processing necessary for our legitimate interests (for example, to manage and respond to enquiries, maintain records of communications, prevent misuse of the Site) provided that those interests are not overridden by your rights and freedoms.
We will not sell or rent your personal data to third parties. We may disclose your information:
To our service providers and third-party processors who assist us with the operation of the Site (for example, hosting, analytics, email delivery). These parties act on our behalf and are contractually obligated to keep your data secure and only process it according to our instructions.
If required by law, regulation or government authority (e.g., a court order, law enforcement request).
In the event of a sale, merger, reorganisation or financing of our business, your data may be transferred to the acquiring or reorganised entity, provided that entity agrees to respect this Privacy Policy.
We will retain your personal data for as long as necessary to fulfil the purposes described in Section 3 (responding to your enquiry, maintaining records). In general we will keep the data for a period of up to 6 years after the final correspondence, unless a longer retention period is required by applicable law. After that, your data will be securely deleted or anonymised.
Under applicable data-protection laws, you have certain rights in relation to your personal data, including:
To exercise any of these rights, please contact us using the details in Section 8. We will respond to your request in accordance with applicable law.
If you have any questions, concerns or wish to exercise your rights regarding your personal data, you may contact us at:
Email: Ben.Hanning@vetthing.co.uk
Address: B1 Vantage Park, Old Gloucester Road, Hambrook, United Kingdom, BS16 1GW
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, disclosure or destruction. While we strive to protect your information, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.
Our Site may contain links to third-party websites (for example, social media, other services). This Privacy Policy only applies to the contact form on our Site. If you follow a link to another website, you should review that website's privacy policy - we are not responsible for their practices.
Your personal data may be processed and stored in the UK or in countries outside the UK/EEA. Where such transfers occur, we will ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your data.
We may revise this Privacy Policy from time to time (for example, to reflect changes in law or our operations). The "Last updated" date at the top will be revised accordingly. We encourage you to revisit this page periodically.
When you submit the contact form, we may use cookies or other tracking technologies for technical and analytics purposes (e.g., to understand form performance, improve user experience). For more details on our cookies and how to disable them, please consult our separate Cookie Policy or banner on the Site.
©2025 VetThing. Brand and website by Fluid..
VetThing Limited. Registered office address: B1 Vantage Park, Old Gloucester Road, Hambrook, United Kingdom, BS16 1GW. Company number 13363449.